What is Price Drop Protection?
If the price of the phone you bought drops within 30 days of purchase, Sangeetha will credit back the difference amount.
What is an official Price drop?
An official announcement or advertisement of price drop by Brands will only be considered as an official price drop.
How will the price drop be announced?
The phone brands will announce the price drop of a particular model through an email or advertisement.
What is the validity of the price drop protection announcement?
The price drop claim for a customer will be valid only for the initial 7 days from day of announcement of the price drop via SMS or Email.
What is not considered as a price drop?
Discounts offered by retailers’ offline or online are not official price drops. Prices calculated under exchange offers are not considered as a price drop. Also, products on the sell-out scheme will not be protected under the price drop plan. Time duration to consider a price drop: The price drop should happen within a maximum of 30 days from the date of purchase.
How will Sangeetha customers know if there is a price drop?
How to redeem the price drop amount?
FAQ’s Price protection [PP]
Offer: Price protection [PP] is an exclusive offer to Sangeetha customers, wherein Sangeetha assures customer to payback the value of price difference at the time of official price drop.
Note: VAS Trial Pack is not applicable for discounted invoices.
Offer related FAQ:
Price protection [PP] is an exclusive offer to Sangeetha customers, wherein Sangeetha assures customer to payback the value of price difference at the time of official price drop. Official price drop means drop in price as communicated by the manufacturer on email.
Registration is not required. Upon mentioning of Price protection item on invoice is good enough.
No, PP can be purchased only on the same invoice. In case of certain special approval during campaign period, then with such written email approval, such cases can be taken separately. Presently, no such approval is given.
Policy transfer is not required however customer shall furnish both original invoice and DOA replacement invoice to avail the benefit of this policy. Customer shall ensure all details of both invoices are same. That is, same customer name, same models with colour.
All smart phones brands are covered under this policy except Apple and EOL models.
The customer can buy a mobile phone,no other products can be bought using the price drop credit.
Customer has to utilize claim within 7 days from the date of SMS. This can be extended by stores writing email with details to firstname.lastname@example.org. Backend team shall extend this timeline by additional 7 days starting 8th day and ending at 14th day. No extension beyond 14 days [7+7] will be considered.
Yes, customer can avail both Price protection & Damage protection, if both are purchased together.
Yes, customer can avail both Price protection & Assured buyback, if both are purchased together.
No offers will be applicable on PP handset.
In cashback cases % is calculated excluding the cash back. Same applies to advance cashback as well.
|Step 1||Price Drop Communication to stores||VAS backend team|
|Step 2||Price Drop Communication to customer [SMS]||VAS backend team|
|Step 3||Store team shall call and invite the customer||Store Team|
|Step 4||Customer visit the stores and redeems PP claim||Store Team|
Stores should select IR document “No offer invoice”.
Every Monday, On price drop between Monday to Sunday will be communicated to stores on Email from email@example.com & Customers shall be informed on SMS on the same day. Unique code shall be sent to customer, which shall be updated on APX at the time of redemption.
Stores should ensure Original invoice is printed and given to customer at the time of sale.
General /Scenarios FAQ
Yes, He can purchase any handset of lesser value however balance portion is not refundable.
No, PP can be claimed only once on the same invoice.
No cash settlements.
No, customer can visit any nearest Sangeetha store to claim PP.