What is Sangeetha's Damage protection plan?
With Sangeetha's damage protection plan, if your phone is broken or has undergone any sort of physical damage, you can buy a new phone at half the price.
This is free for 30 days and applicable to all Sangeetha customers. If you want to protect your phone for more than 30 days, you will have to pay a nominal price to protect your phone from physical damages.
You can call us at 080 49397000 Write to us at firstname.lastname@example.org or Visit your nearest Sangeetha store
What to do with your damaged phone?
Customers will have to submit the damaged mobile phone at any of the Sangeetha stores. Along with the phone customer will also have to submit the accessories and BOX with IMEI stickers.
How do you get new phone?
Customer will have to pay 50% value of the handset value as per the invoice to get new phone. GST charges are applicable for replacement of new phone.
Which model can you buy?
Customers can only buy the same model and same color of the phone bought prior to this.
When and where do damage claim approvals happen?
All physical damage approvals will happen across counters on working days. While Sundays and other holiday, approval will take 24 hours.
Offer related FAQ:
Damage protection [DP] is an exclusive offer to Sangeetha customers, wherein Sangeetha customer is protected from 100% complete phone damages. Sangeetha shall provide immediate replacement for damaged handset with brand new sealed handset subject to DP conditions.
Yes, Registration of both Customer and Phone is mandatory on “Sangeetha Care – Mobile APP” within 48 Hours from the time of Invoice.
Customer shall login into Sangeetha care mobile application either on the same phone or any phone or website. Claim shall made in 3 easy clicks, which consumes less than 5 minutes.
Customer need not visit the same store. Any Sangeetha store will assist in claim settlement.
Claim settlement is hassle free process, should be settled within 30 minutes. This is subject to model availability at that specific store. In case of model to be arranged from some other store, then customer shall be intimated accordingly. Customer need not wait at stores.
All smart phone brands are covered under this policy except EOL models as specified by Sangeetha team.
|Step 1||Customer makes a claim on Sangeetha care app. To make a claim, he need not visit any store. Claim can be raised at his home/office/else where||Customer||Within Eligible period|
|Step 2||Customer to visit any Sangeetha showroom & pay CPV||Customer||48 hours from claim time|
|Step 3||Store team physically inspects the phone and submits the claim to Sangeetha HO team||Store Team||Same day|
|Step 4||Sangeetha HO team verifies the claim and approve the claim, with Delivery challan [DC].||Backend||Same day|
|Step 5||Stores hands over the handset to Customer||Store||Same day|
|Step 6||Customer provides feedback||Customer||Same day|
Stores shall arrange the same model within 3 working days. In case of further delay, alternative model shall be arranged by Sangeetha HO backend team.
CPV stands for Customer Payment Value, is calculated as 50% X [Net Basic value of Handset value as per invoice] plus GST on such value. Discount, Cashback, Coupons would be deducted to arrive at NBV. GST is calculated at 18%.
No, only same model. Only in case of non-availability of same model, then equivalent model will be issued as replacement suggested by Sangeetha HO backend team.
Settlement will be as per the invoice.
No, Accessories and Box with IMEI are mandatory to get claim. However customer can get claim by returning the accessories from the new box (i.e. replaced handset box)
No, DP does not cover repairs.
No cash settlements.
Equivalent model will be suggested by the backend within 3 working days, else alternative model shall be given on 3rd day. Under no circumstance, it will not exceed 3 working days.
Customer can claim once again and visit the stores within 48 hours.
Generic FAQ: Store related FAQ
DP claim will be rejected, if the handset is operated by non-authorized service center.
No, DP can be purchased only on the same invoice.
Yes, customer can avail price protection upto DP claim date, however customer shall not eligible for PP claim after availing DP claim.
No, customer cannot avail both assured buy back and damage protection because if handsets are replaced under AB claim/damaged protection claim, such handset cannot have any offers associated with it.
No offers will be applicable on DP handset. Unless, it is specifically mentioned.
Customer will get new handset of the same model and colour as replacement.
No, DP is not applicable on discounted invoice unless additional pack specifically purchased.
In cashback cases % is calculated excluding the cash back. Same applies to advance cashback as well.
No, he cannot purchase any other handset but in case, Sangeetha team is unable to provide replacement to the model, then model selected [by Sangeetha HO backend] will be considered as final. Differential amount to be raised as second receipt. [VRV]
GST will be paid on the receipt value.
No, Customer details cannot be modified at the time of claim. If details on invoice found wrong same to get corrected with 48 Hours from the time of Invoice.
Yes, However customer details to be same as per invoice.
Within 48 Hours Claim ID to be used at store to get benefit
Same will get lapsed & expired, you can claim it again if the Invoice is eligible to claim and the same is in valid period.
No, Customer will get Sales DC for replacement handset, GST will be paid only on CPV.