customer

Assured Buy Back

What is Assured Buy Back?

If a customer wishes to exchange his/her mobile phone purchased from Sangeetha mobiles, he/she can visit the Sangeetha store along with the following items:

  • mobile phone,
  • box and packing,
  • accessories,
  • invoice copy
  • identification and address proof

The customer with all the above items intact can exchange their phone at Sangeetha store under the following conditions:

Note: Customers are not eligible to claim for first 90Days from the date of invoice.Post 90 days as per below terms

Assured Buy Back Plan For 91 to 180 Days

If you walk-in for an exchange within 91 to 180 days of the date of purchase. Sangeetha will buy back your phone for 60% of its value with Diagnostic and will buy back your phone at 50% without Diagnostic.

Assured Buy Back Plan For 181 to 365 Days

If you want to exchange your phone within 365 days of purchase,Sangeetha will buy back your phone for 40% of its value with Diagnostic and will buy back your phone at 35% without Diagnostic.. The checklist for a buyback will be as follows:

  • The physical condition of the handset
  • Invoice copy
  • ID proof
  • Accessories
  • Box and packing
  • The handset should be working in mint condition

Note: In case, you are not able to provide accessories/ box and packing in original condition, a 10 percent will be deducted from the buyback value.

FAQ’s Assured Buy Back [AB]

Offer: Assured Buy Back [AB] is an exclusive offer to Sangeetha customers, wherein Sangeetha assures customer for buy back at 60%/40% with diagnostic and 50%/35% without diagnostic of model’s current prevailing price for 365 days.

Not eligible to claim for first 90Days from the date of invoice

Registration of customer and IMEI in Sangeetha Care App is Mandatory for all VAS benefits. No Benefits for non registered Customers.

  • What is Assured Buy Back [AB]?
  • Assured Buy Back [AB] is an exclusive offer to Sangeetha customers, wherein Sangeetha assures customer for buy back at agreed rate.

  • What is the value of buy back?
    • Assured 60% from 91 to 180 days with Diagnostic
    • Assured 50% from 91 to 180 days without Diagnostic
    • Assured 40% from 181 to 365 days with Diagnostic
    • Assured 35% from 181 to 365 days without Diagnostic
  • What are the conditions for AB?
    • Customer shall return the handsets within coverage period.
    • Handset shall not be damaged in any aspect. Even single scratch shall not be accepted. Dent/bend of any kind shall not be accepted.
    • Box with IMEI detail and accessories mandatory.
    • Customer shall produce invoice copy which should clearly mention assured buyback purchase.
    • Customer shall produce ID proof to substantiate customer name and mobile number.
    • For claims within customer shall produce all packing materials/users manual etc
  • What if customer does not have users-manual/packing materials?
  • In case, customer is unable to provide users-manual/packing materials, He shall be entitled for 50% value from 91 to 180 days.

  • Both 60% and 40% is calculated on what value?
  • Both 60% and 40% is calculated on current price [CP]. Customer can ask for stores to provide quotation for CP.

  • Is there any registration requirement to activate this policy?
  • Registration of customer and IMEI in Sangeetha Care App is mandatory along with assured buy back item on invoice.

  • Can customer purchase AB after invoice?
  • No, AB can be purchased only against invoice. In case of certain special approval during campaign period, then with such written email approval, such cases can be taken separately. Presently, no such approval is given.

  • In case of DOA handsets, how does this policy transfers to new handset?
  • Policy transfer is not required however customer shall furnish both original invoice and DOA replacement invoice to avail the benefit of this policy. Customer shall ensure all details of both invoices are same. That is, same customer name, same models with colour.

  • What are brands covered under this policy?
  • All smart phones under the brand,
    Apple, Samsung, Oppo, Vivo, Mi, Nokia, Moto, Honor, Google Pixel

  • In case the handset is purchased under cashback offer, then on what value is % calculated?
  • In case of cashback cases % is calculated excluding the cash back amount.

  • On what basis are the AB Claim Amount is calculated?
  • AB is claimed on current price [APX quotation 1].

    Ex: If customer has purchased handset at Rs 11,200/- [Handset value of 10,000 + GST of 1200] and the Claim is made after 90 days from the date of invoice and before 180 days, then Quotation for same model on present day is Rs 11,200/-. He wants to purchase Handset value Rs16,800/- [Handset value of 15,000 + GST of 1800], then claim value would be Rs 6,720/- [60% of quotation value of 11,200/-] and balance receipt value would be Rs 10,080/- [16,800 - 6,720]

  • What can customer buy out of assured buyback value?
  • Customer can buy mobile, Accessories or anything else available at Sangeetha provided everything is billed in the same invoice.

  • What is timeline for customer to utilize the claim value?
  • Customer has to utilize claim on the same day. In case of non-availability of models, then VAS backend shall ensure handset is given to customer within 3 working days, else alternative model shall be arranged.

  • Can a customer avail both assured buy back and price protection?
  • Yes, customer can avail both assured buy back & price protection. However 80%/50% of model’s current price

  • Can a customer avail both assured buy back and damage protection?
  • No customer cannot avail both assured buy back and damage protection because if handsets are replaced under AB claim/damaged protection claim, such handset cannot have any offers associated with it.

  • What are the offers applicable on assured buy back handset?
  • No offers will be applicable on assured buy back handset.

  • If the handset is operated by non-authorized service center, is the offer applicable?
  • No offer will be applicable, If the handset is operated by non-authorized service center.

  • Can a Customer club two AB claim for his 2nd Purchase?
  • Yes he can club two AB claim for 2nd Purchase, However both AB claim should be on the same date.

  • Can a Customer claim AB in any of the Sangeetha Stores?
  • Yes, He can claim in any of Sangeetha Stores

  • Can the claim amount of 60% or 50% refunded in cash?
  • No cash can be refunded in any of the cases.