What is Assured Buy Back?
If a customer wishes to exchange his/her mobile phone purchased from Sangeetha mobiles, he/she can visit the Sangeetha store along with the following items:
The customer with all the above items intact can exchange their phone at Sangeetha store under the following conditions:
Note: Customers are not eligible to claim for first 90Days from the date of invoice.Post 90 days as per below terms
If you walk-in for an exchange within 91 to 180 days of the date of purchase. Sangeetha will buy back your phone for 60% of its value with Diagnostic and will buy back your phone at 50% without Diagnostic.
If you want to exchange your phone within 365 days of purchase,Sangeetha will buy back your phone for 40% of its value with Diagnostic and will buy back your phone at 35% without Diagnostic.. The checklist for a buyback will be as follows:
Note: In case, you are not able to provide accessories/ box and packing in original condition, a 10 percent will be deducted from the buyback value.
FAQ’s Assured Buy Back [AB]
Offer: Assured Buy Back [AB] is an exclusive offer to Sangeetha customers, wherein Sangeetha assures customer for buy back at 60%/40% with diagnostic and 50%/35% without diagnostic of model’s current prevailing price for 365 days.
Not eligible to claim for first 90Days from the date of invoice
Registration of customer and IMEI in Sangeetha Care App is Mandatory for all VAS benefits. No Benefits for non registered Customers.
Assured Buy Back [AB] is an exclusive offer to Sangeetha customers, wherein Sangeetha assures customer for buy back at agreed rate.
In case, customer is unable to provide users-manual/packing materials, He shall be entitled for 50% value from 91 to 180 days.
Both 60% and 40% is calculated on current price [CP]. Customer can ask for stores to provide quotation for CP.
Registration of customer and IMEI in Sangeetha Care App is mandatory along with assured buy back item on invoice.
No, AB can be purchased only against invoice. In case of certain special approval during campaign period, then with such written email approval, such cases can be taken separately. Presently, no such approval is given.
Policy transfer is not required however customer shall furnish both original invoice and DOA replacement invoice to avail the benefit of this policy. Customer shall ensure all details of both invoices are same. That is, same customer name, same models with colour.
All smart phones under the brand,
Apple, Samsung, Oppo, Vivo, Mi, Nokia, Moto, Honor, Google Pixel
In case of cashback cases % is calculated excluding the cash back amount.
AB is claimed on current price [APX quotation 1].
Ex: If customer has purchased handset at Rs 11,200/- [Handset value of 10,000 + GST of 1200] and the Claim is made after 90 days from the date of invoice and before 180 days, then Quotation for same model on present day is Rs 11,200/-. He wants to purchase Handset value Rs16,800/- [Handset value of 15,000 + GST of 1800], then claim value would be Rs 6,720/- [60% of quotation value of 11,200/-] and balance receipt value would be Rs 10,080/- [16,800 - 6,720]
Customer can buy mobile, Accessories or anything else available at Sangeetha provided everything is billed in the same invoice.
Customer has to utilize claim on the same day. In case of non-availability of models, then VAS backend shall ensure handset is given to customer within 3 working days, else alternative model shall be arranged.
Yes, customer can avail both assured buy back & price protection. However 80%/50% of model’s current price
No customer cannot avail both assured buy back and damage protection because if handsets are replaced under AB claim/damaged protection claim, such handset cannot have any offers associated with it.
No offers will be applicable on assured buy back handset.
No offer will be applicable, If the handset is operated by non-authorized service center.
Yes he can club two AB claim for 2nd Purchase, However both AB claim should be on the same date.
Yes, He can claim in any of Sangeetha Stores
No cash can be refunded in any of the cases.